FAQs
What items can be returned?
Items must be unused, unwashed, and in original condition with tags attached. Return requests must be made within the specified return period from delivery date.
How do I start a return?
You can initiate a return request through your account or by contacting our support team within the return window.
When will I receive my refund?
Refunds are processed within 5–7 business days after inspection and credited to the original payment method used.
Are there items not eligible for return?
Products showing signs of wear, damage, alteration, or missing tags will not be accepted for return.
When will my order be shipped?
Orders are processed within 1–2 business days, excluding weekends and public holidays
How long does delivery take?
Delivery usually takes 3–8 business days after dispatch, depending on your location and courier timelines.
Will I receive a shipping confirmation?
Yes, you will receive a confirmation email once your order has been dispatched.
Can I change my shipping address after placing an order?
Shipping details cannot be modified once the order has been processed for dispatch.
Can I cancel my order?
Orders can only be canceled before processing or shipment. Once dispatched, cancellation is not possible.
What payment methods are accepted?
We accept major online payment methods available at checkout for secure transactions.
Can I use multiple payment methods?
Currently, only one payment method can be used per order transaction.
How will I know my order is confirmed?
You will receive an order confirmation email immediately after successful payment.
How do I choose the right size?
Please refer to the size guide provided on each product page for accurate measurements.
Are product colors exactly as shown?
We aim for accuracy, but slight color variations may occur due to screen settings and lighting.
Will sold-out items be restocked?
Restocking depends on demand and availability. You may check back regularly for updates.
How should I care for my clothing?
Care instructions are mentioned on product labels to help maintain fabric quality and longevity.
